Shipping policy

BRAKGAT — SHIPPING POLICY

Nationwide Shipping Across South Africa

Last updated: 17 October 2026

At BRAKGAT, we believe every dog deserves something special. That's why we work to get your furry friend's goodies delivered to your door safely and reliably.

We use Aramex courier services to deliver orders nationwide across South Africa. Whether you're in a major city or a smaller town, we'll do our best to get your order to you as smoothly as possible.

1. Shipping Coverage

BRAKGAT delivers to addresses throughout South Africa, subject to Aramex's service availability in your area.

We deliver to residential and business addresses. Some rural, remote or regional locations may require additional delivery time or incur extra courier charges.

Please provide a complete and accurate delivery address, including your suburb, town or city, postal code, contact number and any helpful delivery instructions.

2. Order Processing Times

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday to Friday, excluding South African public holidays.

During busy periods, promotional sales or unexpected stock delays, processing may take longer. If a significant delay affects your order, we will do our best to keep you informed.

Orders placed over weekends or public holidays will generally begin processing on the next business day.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are as follows:

Major cities and main centres: approximately 7-12 business days.
Regional and outlying areas: approximately 10-14 business days, sometimes longer depending on the destination.
Remote or difficult-to-service areas: delivery may take additional time depending on courier availability.

These are estimates, not guaranteed delivery dates. Actual delivery times depend on your location, courier schedules, weather conditions, public holidays and other circumstances beyond our control.

Your total waiting time includes both order processing and courier transit.

4. Shipping Fees

Shipping fees will be displayed at checkout before you complete your purchase.

Our delivery charges may depend on the delivery destination, parcel size, parcel weight and the courier service available for your order.

Additional charges may apply to certain remote or outlying destinations. Where an additional charge is required, we will communicate this to you before proceeding with any extra payment.

We do not advertise free shipping unless a qualifying promotion or offer is clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation and tracking details when available.

You can use your tracking or waybill number to follow your parcel through Aramex's tracking service:

https://www.aramex.co.za/

Tracking information may take some time to appear after the parcel has been collected or processed by the courier.

If your tracking information has not updated for several business days, please contact us so we can help investigate.

6. Delivery Address and Contact Details

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your address, please contact BRAKGAT as soon as possible. We will try to correct it before your order is dispatched, but changes cannot be guaranteed once the parcel has entered the courier network.

BRAKGAT cannot guarantee successful delivery where incorrect or incomplete information has been provided. Additional delivery or return charges may apply where permitted by law and where the circumstances justify them.

7. Missed Deliveries

Please ensure that someone is available to receive the parcel at the delivery address and that the recipient can be contacted if necessary.

If delivery is unsuccessful because nobody is available, the address cannot be located, or the courier cannot gain access, Aramex may arrange another delivery attempt or provide further instructions.

If your parcel is returned to BRAKGAT because delivery could not be completed, we will contact you to discuss the available options. Any reasonable additional shipping charges will be explained before being charged, subject to applicable consumer law.

8. Delays and Unexpected Circumstances

Although we aim to deliver orders within the estimated timeframes, delays may occur because of severe weather, public holidays, operational disruptions, high shipping volumes, incorrect addresses or other unexpected events.

If your parcel is delayed, please check the tracking information first. If the delay continues, contact BRAKGAT and we will assist with the courier enquiry.

If an order is not delivered within the agreed period, or within the period required by applicable law, you may have cancellation or refund rights under South African law.

9. Lost or Missing Parcels

If your tracking information indicates that your parcel is lost, or your order has not arrived within a reasonable time, please contact BRAKGAT with your order number.

We will investigate the matter with Aramex and provide updates as information becomes available.

If a parcel is confirmed lost before delivery, BRAKGAT will work with you to resolve the issue in accordance with applicable consumer law, including arranging a replacement or refund where appropriate.

Please contact us before placing a duplicate order for a parcel that appears to be missing.

10. Product Quality and Damaged or Incorrect Orders

At BRAKGAT, we take product quality seriously. Every product is carefully inspected before being dispatched to ensure that it meets our quality standards and is in good condition before being handed over to our courier partner, Aramex.

We take these precautions to minimise the risk of damaged, defective or incorrect items reaching our customers.

If your order arrives damaged, defective or different from what you ordered, please contact BRAKGAT as soon as reasonably possible. Include your order number, a description of the issue and clear photographs of the product and its packaging where available. This will help us investigate the matter with Aramex where necessary.

Although we inspect our products before dispatch, damage may occasionally occur during transportation. Each reported issue will be assessed fairly, and we will work with you to find an appropriate resolution, which may include a replacement, repair or refund, depending on the circumstances and applicable law.

Our pre-shipping inspection process does not exclude or limit any rights you may have under South African consumer protection law.

11. Returns and Refunds

Shipping and delivery arrangements are separate from our returns and refund policy.

If you wish to return an item, please contact BRAKGAT before sending it back so we can provide the correct instructions.

Return eligibility, return shipping costs and refund arrangements will depend on the reason for the return and the applicable law.

Nothing in this policy excludes any cancellation, return, replacement or refund rights available to consumers under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.

Please refer to our separate Returns and Refund Policy for further details.

12. Delivery Confirmation

Aramex may record delivery confirmation, which can include tracking updates, proof of delivery or a recipient's signature, depending on the service used.

If tracking shows that your parcel has been delivered but you have not received it, contact BRAKGAT as soon as possible so we can help investigate with the courier.