BRAKGAT — TERMS OF SERVICE

Last updated: 17 October 2026

1. Introduction

Welcome to BRAKGAT!

These Terms of Service govern your access to and use of the BRAKGAT website and the products and services offered through it.

BRAKGAT is an online store selling products designed to bring happiness, entertainment and enjoyment to dogs and their owners.

Throughout these Terms of Service, the words "we", "us" and "our" refer to BRAKGAT. The words "you" and "your" refer to anyone visiting our website, purchasing our products or using our services.

By accessing our website or placing an order, you agree to these terms, together with our applicable policies, including our Shipping Policy, Returns and Refund Policy and Privacy Policy.

Please read these terms carefully before using our website or making a purchase.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable South African law.

If you are under the age of majority, you may use our website or make purchases only where permitted by law and with any consent or assistance legally required from a parent or guardian.

You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt or interfere with the website, its security or the shopping experience of other customers.

3. Products and Product Information

BRAKGAT aims to provide accurate descriptions, photographs, prices and information for all products displayed on our website.

We make reasonable efforts to ensure that product information is correct. However, minor variations in colour, appearance, packaging or presentation may occur due to screen settings, manufacturer updates or other factors.

Product photographs are intended to represent the products as accurately as reasonably possible.

Please read the descriptions, specifications, instructions and safety information provided for each product before purchasing.

We do not guarantee that every product will be suitable for every dog. Customers are responsible for considering their dog's size, age, behaviour and individual needs when selecting products.

4. Product Safety and Responsible Use

Our products are intended to be used for their stated purposes and in accordance with any instructions or safety warnings provided.

Pet toys and accessories may become damaged through chewing, rough play or normal wear and tear.

For your dog's safety, please supervise your dog when introducing a new toy or product, inspect items regularly and discontinue use if a product becomes damaged or unsafe.

Unless expressly stated otherwise, products should not be considered indestructible.

Nothing in these terms excludes any legal responsibility BRAKGAT may have for supplying unsafe or defective products.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

You will receive an order confirmation or acknowledgement where our system supports it. An automated confirmation does not necessarily mean that an order has been finally accepted or dispatched.

BRAKGAT reserves the right to contact you to verify order details or resolve genuine issues involving stock availability, payment, pricing errors or suspected fraudulent activity.

If we cannot fulfil an order, we will notify you and arrange any refund required by law for payments already received.

We will not use order cancellation rights to avoid valid obligations to customers under applicable consumer protection laws.

6. Prices and Payments

All prices will be displayed in the currency indicated on our website, generally South African rand (ZAR).

Prices, promotions and product availability may change from time to time. The price applicable to your order will be the price presented at checkout, subject to applicable law and the correction of genuine errors through a fair and lawful process.

Payment must be completed through the payment methods made available at checkout.

BRAKGAT does not intentionally collect or store full payment-card details outside the systems used by its payment providers. Payment information is handled according to the relevant provider's processes and our Privacy Policy.

If a payment fails or is not confirmed, the order may not be processed until the issue has been resolved.

7. Promotions, Discounts and Offers

BRAKGAT may offer promotions, discounts or special offers from time to time.

Each promotion may have specific conditions, including validity periods, qualifying purchases, limited quantities or restrictions on combining offers.

Promotional terms will be communicated where applicable.

We will honour promotions in accordance with their stated conditions and applicable law. We will not use this section to withdraw an offer after a customer has validly accepted it where doing so would breach applicable law.

8. Shipping and Delivery

BRAKGAT uses Aramex courier services for nationwide deliveries within South Africa, subject to service availability.

Delivery estimates, shipping charges, tracking information, unsuccessful deliveries and other shipping arrangements are explained in our Shipping Policy.

Delivery dates are estimates unless a specific date or timeframe has been expressly agreed or is required by law.

Customers are responsible for providing accurate delivery details and contact information.

If an order is delayed, lost or incorrectly delivered, please contact us so that we can investigate and assist.

Nothing in these terms limits your statutory rights relating to delivery, non-delivery or failure to deliver within an applicable agreed or legally required period.

9. Returns, Refunds and Cancellations

Returns, exchanges, refunds and cancellation requests are handled in accordance with our Returns and Refund Policy and applicable South African law.

We inspect products before dispatch as part of our quality-control process. However, customers retain any applicable legal rights if goods are defective, unsafe, incorrectly supplied or otherwise fail to meet legal requirements.

Certain online purchases may qualify for statutory cancellation rights under the Electronic Communications and Transactions Act 25 of 2002, subject to the applicable conditions and exceptions.

Please contact BRAKGAT before returning an item so we can provide the correct instructions.

Our policies are intended to explain our procedures and do not exclude or restrict rights that cannot legally be excluded.

10. Customer Responsibilities

When using our website, you agree to:

• Provide accurate, complete and current information when placing an order.

• Use the website only for lawful purposes.

• Keep your order and contact details accurate so we can communicate with you.

• Avoid fraudulent purchases, payment abuse or false claims.

• Avoid attempting to access restricted website systems or interfere with website operations.

• Follow applicable product instructions and safety warnings.

If we identify suspected fraud, unlawful activity or misuse of our website, we may take reasonable and proportionate action, subject to applicable law and any contractual obligations already owed to you.

11. Intellectual Property

Unless otherwise indicated, the BRAKGAT name, branding, website design, original text, graphics and other original website content belong to BRAKGAT or are used with appropriate permission.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, commercially exploit or use our protected content without prior permission from the relevant rights holder, except where permitted by law.

Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, courier services and other external websites.

These services may be governed by their own terms, privacy policies and operational procedures.

BRAKGAT is not responsible for the content or independent practices of third-party websites that we do not control. However, this does not remove any responsibility BRAKGAT has for its own conduct, contractual obligations or consumer-law duties.

Where a third-party service affects your order, we will make reasonable efforts to assist you with relevant enquiries.

13. Website Availability and Accuracy

We aim to keep our website accessible, secure and up to date. However, temporary interruptions may occur due to maintenance, technical problems, service-provider outages or circumstances outside our reasonable control.

We may update website content, product listings, features or functionality from time to time.

We will take reasonable steps to correct material errors when identified. Any changes to orders already accepted will be handled in accordance with applicable law and our existing obligations.

14. Limitation of Liability

To the extent permitted by applicable law, BRAKGAT will not be responsible for losses arising solely from circumstances beyond our reasonable control or from a customer's misuse of a product contrary to its instructions.

Nothing in these terms excludes, restricts or waives any liability that cannot legally be excluded or restricted under South African law, including applicable consumer protection rights.

Nothing in these terms limits any remedies available to a customer for defective goods, unlawful conduct, negligence where liability cannot lawfully be excluded, or a breach of a legal obligation.

15. Privacy and Personal Information

BRAKGAT respects the privacy of its customers.

Personal information collected through our website may be used to process orders, arrange delivery, communicate with customers, provide support, prevent fraud and fulfil legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Please review our Privacy Policy for more information about what information we collect, how it is used and the rights available to you.

16. Suspension or Termination of Website Access

We may restrict or suspend access to our website where reasonably necessary to protect its security, prevent unlawful activity or address serious misuse.

Any such action will be taken subject to applicable law and any existing rights or obligations relating to customer orders.

Suspension of website access does not remove a customer's legal rights concerning a completed purchase.

17. Changes to These Terms

BRAKGAT may update these Terms of Service from time to time to reflect changes in our business, website, services or legal requirements.

The latest version will be published on this page with its updated revision date.

Changes will apply in accordance with applicable law. Updates will not retrospectively remove rights or obligations that have already arisen under an existing transaction.

We encourage customers to review this page periodically.

18. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate courts or other legally available dispute-resolution bodies.

Nothing in this section prevents a consumer from exercising any applicable statutory rights concerning jurisdiction, complaints or dispute resolution.

19. Contact Information

For questions about these Terms of Service, orders, products or our policies, please contact BRAKGAT through the customer-support details provided on our website.

Please include your order number where your enquiry relates to a specific purchase.

Thank you for choosing BRAKGAT.

We appreciate your support and look forward to bringing more happiness to you and your furry friend.

BRAKGAT — Happy dogs, happier homes.